Shipping & Returns

All products sold are "fit for purpose", however, MGS does not warrant or guarantee that any product sold is compatible with any equipment, hardware or software already installed or in use by the customer. This does not necessarily mean that it is fit for the purpose you want it for, it means it will do the job it was designed for.

The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

Under the Law, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure. Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in home support and advanced trouble shooting. In many circumstances the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. You may therefore prefer to contact the manufacturer rather than us, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact us for assistance.

Apart from your Consumer Guarantees, Melbourne Global Systems will only accept returns in certain situations:

• For purchases under $1,000 we will accept a return for change of mind within 14 business days of receiving your product. You must contact us to receive your Return Authority (RA) within this time period. You will receive a full refund less initial shipping and a 20% Restocking fee. Return shipping fees must be paid by the customer. The item must be in original condition (undamaged/unmarked) • Commercial or wholesale orders cannot be returned for change of mind • In all other situations you must contact us for confirmation of whether we can accept a return on your order. If we can accept a return it will usually be limited to an exchange or store credit.